Petition to the MBTA (the short version)

To Massachusetts Bay Transportation Authority (MBTA):

We, riders of the Framingham/Worcester commuter rail line, demand that MBTA raise the quality of service it provides, as well as stop discriminating against off-peak direction passengers.

The following is a list of improvements we demand.

1. MBTA should stop discriminating against off-peak direction passengers and stop providing preferential treatment to peak-direction riders. Inbound and outbound trains should receive equal precedence when determining right of way during delay situations.

2. The Framingham/Worcester passengers should receive the same timely service as the passengers of other commuter rail lines.

3. MBTA should provide accurate and timely information about train delays and cancellations through announcements, its website, and electronic message boards at the station.

4. The on-time service guarantee reimbursement should be proportional to the length of the delay. The passengers should be properly reimbursed within a finite amount of time after the delay has occurred.

5. Outdoor stations should have shelters for passengers to wait during cold or precipitous weather.